1. How do I place an order?

To place an order, simply browse through our website, add the products you choose to your cart, and proceed to checkout. Once your payment is confirmed, we will forward your order to our supplier, and they will ship the product directly to you.

2. How long will it take for my order to arrive?

Shipping times depend on the product and your location. Typically, orders take between 7-14 business days to arrive. You will receive tracking information once your order is shipped, so you can track your package.

3. Do you offer international shipping?

Yes, we offer international shipping! No matter where you are in the world, we strive to deliver your products as quickly as possible. Please refer to our shipping policy for specific country details.

4. Can I change or cancel my order?

Once your order is confirmed, we process it quickly. If you need to change or cancel your order, please contact us within 24 hours. After that, the order may already be forwarded to our supplier for fulfillment.

5. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number on the carrier's website to check the status of your order.

6. Do you offer refunds or exchanges?

We offer a 30-day return policy. If you're not satisfied with your order, please contact us within 30 days of receiving it, and we will assist you with the return or exchange process. Please note that the item must be unused and in its original condition.

7. Are the products authentic?

Yes! We work with trusted suppliers who provide high-quality, authentic products. We ensure that every product listed on our site meets our quality standards before it is shipped.

8. Is my personal information secure?

Your privacy and security are very important to us. We use secure encryption to protect your personal information and never share your details with third parties. Your payment information is processed safely through trusted payment gateways.

9. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

10. Do I have to pay customs duties and taxes on international orders?

International orders may be subject to customs duties and taxes depending on the destination country. These fees are the responsibility of the customer. Please check with your local customs office for more details on import duties and taxes.

11. Will I receive an order confirmation and updates on my order status?

Yes, after you place your order, you will receive an order confirmation email. As your order is processed and shipped, you will receive additional updates, including tracking information.

12. What should I do if I receive a damaged product?


If you receive a damaged or defective product, please contact our customer support team immediately at support@noutaiofficial.com. Provide your order number and photos of the damaged item, and we will resolve the issue as quickly as possible, whether through a replacement or refund.

13. Do you offer any discounts or promotions?

Yes, we regularly offer discounts and promotions. Be sure to check our website for any current offers, or sign up for our newsletter to receive exclusive deals, promotions, and new arrivals directly to your inbox.

14. Can I contact you if I have any other questions?

Absolutely! If you have any questions or need assistance, feel free to contact our customer support team via our contact page or email us at info@noutaiofficial.com
We are happy to assist you!